There’s no physical instructions the professor just said it need to be a total of the best 16 quotes from both Our books ” iceberg is melting” and “That’s not how we do it here”. So basically 8 quotes per books. the quotes need to demonstrate the 8 steps of kotter. And then after ur findings of the quotes each one describe why they relate to that step and why you chose that quote. he said about a paragraph describing why. need to add the page number where the quote is on
https://www.mediafire.com/file/10uqc9ivmkijz09/our-iceberg-is-melting.pdf/file