Textbook: Management, 13th Edition by S. Robbins and M. Coulter, published by Pearson Education. The book we are using
Part A Chapter 1
This is a three part question:
Part B Chapter 2
Part C
It never ceases to amaze me that hiring managers tell me they have a “good feeling” about a candidate. “Let’s hire the person!” If a manager makes a fact-based hiring decision and has a good feeling, that’s OK! However, if the hiring manager is just going by “gut feeling,” or an intuitive approach alone, that is a big mistake and a bad decision.
In this role-play, your role is that of the company’s Recruiter.
The scenario is as follows:
Several candidates are being interviewed for positions at Visa. After going through a number of evaluation and eliminations rounds you are down to the final five candidates. Employment history (all currently working at American Express), technical expertise and educational level of the candidates are similar and all seem totally qualified for the positions. Considering these factors, feedback from the recruiter and other members of the selection team gain in importance in the final selection decision-making process.
Everyone on the Selection Team has a good feeling about three of the candidates but isn’t so excited about the other two. Pressure from the top of the organization builds and word gets to the team that the President of Visa has given the order to “fill the openings now!” The Selection Team goes with its “gut feelings” and hires the first three candidates.
At the end of the three-month probationary period, one of the three candidates is doing well: she is a good match to the company culture, her boss likes her, she is contributing to her team and she is learning quickly. However, the other two candidates that were hired are not doing well. They don’t seem to be acclimating to the company’s culture since it is not as structured as American Express. They are stubborn and don’t work well on project teams. They are “know-it-alls” and team conflicts have erupted around projects and the work is not getting done. Individuals on their teams are looking into transfers to different teams.
Role-play: Questions to be answered…