ASSESSMENT COVER PAGE

STUDENT DETAILS / DECLARATION:

Course Name:
Unit / Subject Name:	ICTPMG505 – Manage ICT Projects
Trainer’s Name:		Assessment No:	Task 1, Task 2& Task 3
I declare that:	I fully understand the context and purpose of this assessment. I am fully aware of the competency standard/criteria against which I will be assessed. I have been given fair notice of the date, time and venue for the assessment. I am aware of the resources I need and how the assessment will be conducted. I have had the appeals process and confidentiality explained to me. I agree that I am ready to be assessed and that all written work is my own. This assessment is my: o First submission o Re-submission (Attempt )
Student Name:		Student ID:
Student’s Signature:		Submission Date:	/ /

ASSESSOR USE ONLY:

Result:	Assessment Task 1:	o Satisfactory o Not Satisfactory
	Assessment Task 2:	o Satisfactory o Not Satisfactory
	Assessment Task 3:	o Satisfactory o Not Satisfactory
	Final Assessment Result for this unit	C / NYC
Feedback:	Feedback is given to the student on each Assessment task & final outcome of the unit	Yes / No
Assessor’s Feedback:
Assessor’s Signature:			Date:	/ /

ASSESSMENT FIRST SUBMISSION/RE-SUBMISSION RECEIPT:

It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks

Student Name:	Student ID:
Unit / Subject Code:	Assessment No:
Trainer Name:	Date:	/ /
Signature:

TYPES OF EVIDENCE

The RTO ensures that assessment is carried out in accordance with the requirements of the unit and the standards and will implement an assessment process which identifies the evidence required for each unit of competency. They will identify the type of evidence and the assessment methods used.

Types of evidence include:

Direct Evidence – things that the assessor, observes first-hand, e.g., observation or work samples
Indirect Evidence – things that someone else has observed and reported to us, e.g., third party reports
Supplementary Evidence – other things that can indicate performance, such as training records, questions, written work, portfolios

Assessment methods may include but are not limited to:

Written Activity
Case Study
Observation/Demonstration
Practical Activity
Questions
Third Party Report

Assessment must comply with the assessment methods of the training package and be conducted in accordance with the Principles of Assessment and assessment conditions. This means the assessment must be fair, flexible, reliable and valid.

ASSESSMENT INFORMATION FOR STUDENTS

Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.

You are going to be assessed for:

Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.

1.1 HOW YOU WILL BE ASSESSED

The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.

The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities

Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:

Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

Type of Answer	Answer Guidelines
Short Answer	4 typed lines = 50 words, or 5 lines of handwritten text
Long Answer	8 typed lines = 100 words, or 10 lines of handwritten text = of a foolscap page
Brief Report	500 words = 1 page typed report, or 50 lines of handwritten text = 1 foolscap handwritten pages
Mid Report	1,000 words = 2 page typed report 100 lines of handwritten text = 3 foolscap handwritten pages
Long Report	2,000 words = 4 page typed report 200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link.

For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

Assessment guide

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used inassessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.

Assessment Method	Satisfactory Result	Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions	All questions answered correctly	Incorrect answers for one or more questions
Questions	Answers address the question in full; referring to appropriate sources from your workbook and/or workplace	Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report	Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator	Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity	The assessor will mark the activity against the detailed guidelines/instructions	Does not follow guidelines/instructions
	Attachments if requested are attached	Requested supplementary items are not attached
	All requirements of the written activity are addressed/covered.	Response does not address the requirements in full; is missing a response for one or more areas.
	Responses must refer to appropriate sources from your workbook and/or workplace	One or more of the requirements are answered incorrectly. Does not refer to or utilise appropriate or correct sources of information
Observation/Demonstration	All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level	Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
Case Study	All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study.	Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Case Study	Answers address the question in full; referring to appropriate sources from your workbook and/or workplace	Answers do not address the question in full; do not refer to appropriate sources.
Practical Activity	All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor. All tasks have been completed accurately and evidence provided for each stated task.	Tasks have not been completed effectively and evidence of completion has not been provided.
Practical Activity	Attachments if requested are attached	Requested supplementary items are not attached

1. Assessment Plan

The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.
Evidence number/ Task number	Assessment method/ Type of evidence/ Task name		Sufficient evidence recorded/Outcome
Assessment task 1	Knowledge Test (KT)		S / NS (First Attempt) S / NS (Second Attempt)
Assessment task 2	Project (PT)		S / NS (First Attempt) S / NS (Second Attempt)
Outcome	C ☐ NYC ☐	Date assessed:	Trainer signature:

2. Completion of the Assessment Plan

Your trainer is requiredto fill out the Assessment Plan Outcome records above, when:

• You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

• Your work has been reviewed and assessed by your trainer/assessor.

• You have been assessed aseither satisfactory or unsatisfactory for each assessment task within the unit of competency.

• You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

• Result of Assessment (satisfactory or unsatisfactory)

• Student name, signature and date

• Assessor name, signature and date

• Relevant and detailed feedback

3. Unit Requirements

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack.If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Pre-Assessment Checklist: Task 1 – Knowledge Test

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

☐Make sure you have completed the necessary prior learning before attempting this assessment.

☐Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐Make sure you understand what evidence is required to be collected and how.

☐Make sure you know your rights and the Complaints and Appeal process.

☐Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor).

☐Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐Make sure that you have all the required resources needed to complete this assessment task.

☐The due date of this assessment task is in accordance withyour timetable.

☐In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidenceas required and select the correct checkbox.

☐I do require reasonable adjustment

☐I do not require reasonable adjustment

Declaration (Student to complete)

☐I confirm that the purpose and procedure of this assessment taskhas been clearly explained to me.

☐I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Knowledge Test

Assessment type

Written Questions

Instructions provided to the student:

Assessment task description:

· This is the first (1) assessment task youmustsuccessfully complete to be deemed competent in this unit of competency.

· The Knowledge Testis comprised of seven (7)written questions

· You must respond to all questions and submit them to your Trainer/Assessor.

· You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task

· You will receive your feedback within two (2) weeks, and you will be notified byyour Trainer/Assessor when your results are available.

Applicable conditions:

· All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).

· You must read and respond to all questions.

· You may handwrite/use a computer to answer the questions.

· You must complete the task independently.

· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

· As you complete this assessment task,you are predominately demonstrating your written skills and knowledge to your trainer/assessor.

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
For more information, please refer to the Training Organisation’sStudent Handbook.

Location:

This assessment task may be completed in:

☐a classroom

☐learning management system (i.e. Moodle),

☐workplace,

☐or an independent learning environment.

Your trainer/assessor will provide you withfurther information regarding the location for completing this assessment task.

Instructions for answering the written questions:

· Complete a written assessment consisting of a series of questions.

· You will be required to answer all the questions correctly.

· Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.

· Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.

· Be concise, to the point and write answers within the word-limit given to each question.Do not provide irrelevant information. Remember, quantity is not quality.

· You must write your responses in your own words.

· Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.

· When you quote, paraphrase, summarise or copy information from other sources to write your answers or research yourwork, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate your knowledge for the following:

· Knowledge of legislative frameworks and organisational policy or procedures applicable to identified workplace problem.

· Knowledge of critical and creative thinking techniques applicable to performance evidence.

· Knowledge of advantages and risks in the development of solutions for identified workplace problems.

· Knowledge of decision-making processes including barriers to effective decision-making.

· Knowledge of sources of relevant information to identified issue, including desk research and stakeholder consultations.

· Knowledge of organisational requirements for development and presentation of a brief and feedback register.

· Knowledge of approval process for workplace solution.

Task instructions

· This is an individual assessment.

· To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· To be assessed as Satisfactory in this assessment task, all questions must be answeredcorrectly.

Assessment Task 1: Knowledge Test

Provide your response to each question in the box below.

Q1:

Answer the following questions:

1.1. Explain the legal frameworks related to workplace problems concerning discrimination on the basis of disability in 200-250 words.

1.2. Explain the organisational policy or procedure applicable to the workplace problem specified/identified in Q1.1 in 50-100 words.

Satisfactory response

Yes ☐

No ☐

Q2:

Answer the following questions:

2.1. Explain the different steps of critical thinking in 150-200 words.

2.2. How can you use the following critical and creative thinking techniques to generate innovative solutions to issues?

a) Mind mapping

b) Edward De Bono’s Six Thinking Hats

Write 100-150 words for each.

Satisfactory response

Yes ☐

No ☐

Q3:

Answer the following questions:

3.1. What are the advantages of team problem-solving in the development of solutions for identified workplace problems? Discuss any five (5) advantages in 200-250 words.

3.2. What are the disadvantages or risks associated with team problem-solving in the development of solutions for identified workplace problems? Discuss any three (3) disadvantages or risks in 200-250 words.

Satisfactory response

Yes ☐

No ☐

Q4:

Answer the following questions:

4.1. Explain the basic steps in decision-making processes in 200-250 words.

4.2. Explain the following decision-making processes in 100-150 words each.

a) Decision matrix

b) Decision tree analysis

4.3. Explain the following barriers to effective decision-making in 70-120 words each.

a) Bounded rationality

b) Escalation of commitment

Satisfactory response

Yes ☐

No ☐

Q5:

Explain the following sources of relevant information to identified issues in 200-250 words.

a) Desktop research

b) Stakeholder consultations

Satisfactory response

Yes ☐

No ☐

Q6:

Answer the following questions:

6.1. What do you mean by organisational requirements? Write your answer in 30-50 words.

6.2. Discuss the organisational requirements for the development and presentation of a feedback register. Write your answer in 150-200 words.

6.3. How will you structure the information in the development of a brief? Write your answer in 100-150 words.

Satisfactory response

Yes ☐

No ☐

Q7:

Answer the following questions:

7.1. Explain the purpose of the approval process for workplace solution in 50-100 words.

7.2. How can you develop an approval process for workplace solutions? Write your answer in 200-250 words.

Satisfactory response

Yes ☐

No ☐

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Second attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Student Declaration

· I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.

· I have kept a copy of all relevant notes and reference material that I used as part of my submission.

· I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. Iaccept that the work I submit may be subject to verification to establish that it is my own.

· I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

· All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

The outcome of this assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 2 – Project

The purpose of this checklist

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this assessment task.

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidenceas required and select the correct checkbox.

☐ I do require reasonable adjustment

☐I do not require reasonable adjustment

Declaration (Student to complete)

☐I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

☐I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Project

Assessment type

Project

Instructions provided to the student:

Assessment task description:

· This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.

· This assessment task requires you to complete a project.

· You are required to apply critical thinking for complex problem solvingin this assessment task.

· You will receive your feedback within two weeks,and you will be notified by your trainer/assessor when results are available.

· You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task.

Applicable conditions:

This project is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook).
You must read and respond to all the criteria of the project.
You may handwrite/use computers to answer the criteria of the project.
You must complete the task independently.
No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
As you complete this assessment task, you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor.
The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
For more information, please refer to theTraining Organisation’s Student Handbook.

Location:

This assessment task may be completed in:

☐a classroom

☐learning management system (i.e. Moodle),

☐workplace,

☐or an independent learning environment.

Your trainer/Assessor will provide further student information regarding the location for completing this assessment task.

Purpose of the assessment

This assessment task is designed to evaluate your following skills and abilities:

· Skills to lead the process for addressing at least one complex workplace issue up to the point of implementation.

· Skills to identify task objectives and risks involved with pursuing identified problem

· Skills to research legislative frameworks and applicable frameworks for identified problem

· Skills to calculate resources required for solution development process

· Skills to facilitate others in idea generation for possible solutions

· Skills to present proposed solution to key stakeholders

· Skills to use feedback to revise solution to achieve stakeholder approval

· Skills to seek necessary approvals for the implementation of the solution.

Task instructions

· This is an individual assessment.

· To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· You must document your responses in the provided template.

The student must be concise, to the point and write answers according to the given word limit to each question and not provide irrelevant information.
You must write your responses in your own words.
You will be required to complete all parts of this assessment task.

Assessment environment

The assessment can be completed in one of the following assessment environments:

· Online environment

· Simulated environment/ Classroom environment

· Workplace environment

Online Environment

Assessment task instructions

The purpose of this assessment task is toapply critical thinking in order to develop solutions to complex issues arising in the workplace.
The training organisation must ensure that the online assessment environment is in accordance with the requirements specified.
The training organisation will assign a supervisor to the student.
The training organisation will provide the resources required to complete the assessment task.
The student must use the templates provided to document their responses.
The student must follow the word-limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.

Online environment requirements

Assessment task environment

This assessment task will be completed in an online environment prepared by your training organisation.

All required resourcesto complete the assessment task will be discussed with the student before they commence the assessment. The online environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.

Requirements for the onlineassessment environment

The trainer/assessor will ensure that the onlineassessment environment is set upto complete this assessment task.

The online environment consists of:

A learning management system where the student will be required to complete their job-related tasks and activities
The standard operating/workplace procedures related to the tasks and activities.
The trainer/assessor will provide the student with assistance throughout the assessment activity.

The online environment must meet the following criteria:

Opportunities for the student to:	Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
The environment to work with others in a team
Online assessment environment sufficient to communicate, contribute and participate in tasks and activities.
Assessment environment sufficient to work independently and manage workload

Resources, tools, and equipment requirements

The following resources, tools and equipment required to complete the assessment task will be discussed with the student before they commence the assessment:

· Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities

o Please refer to the roles and responsibilities section for more information

o This should be organised by the training organisation either via, LMS, telephone conferences, video conferencing or anything of a similar nature

· organisational policies and procedures

· opportunities to collaborate with others throughout the concept development process

· resources required to undertake research, prepare a brief and develop a feedback register.

Online assessment scenario

You are required to apply critical thinking in order to develop solutions to complex issues arising in the workplace. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.

The following are the goals and objectives to complete this assessment task:

· Scope problem solving process

· Identify complex issue for resolution within scope of job role and in consultation with relevant stakeholders

· Document task objectives and risks involved in pursuing identified issue

· Research legislative frameworks and organisational policy or procedures applicable to identified issue

· Calculate required resources and present to relevant stakeholders

· Lead solution development process

· Facilitate ideation session with relevant stakeholders

· Evaluate formulated solutions for advantages and limitations using critical thinking techniques

· Apply decision-making processes to select most viable solution

· Prepare a brief on proposed solution according to organisational policy and present to key stakeholders

· Refine solution for implementation

· Develop a feedback register to systematically record feedback according to organisational requirements

· Refine proposal based on analysis of feedback

· Seek necessary approvals to implement solution

A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.

The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.

Roles and responsibilities

As part of your job role, you have the following job responsibilities:

· Evaluates own performance to identify opportunities for improvement

· Makes a range of critical and non-critical decision in relatively complex situations, taking a range of constraints into account

· Interprets, analyses and presents numeric and financial information to identify patterns and trends

· Identifies and articulates ideas and requirements clearly and persuasively using techniques appropriate to audience and environment

· Participates in a verbal exchange of ideas and elicits the views and opinions of others by listening and questioning

· Gathers, interprets and analyses textual information when developing the proposal and monitoring operational performance

· Communicates relationships between ideas and information, matching style of writing to purpose and audience

· Systematically gathers and analyses all relevant information and evaluates options in order to monitor performance and identify opportunities for improvement

· Uses main features and functions of digital tools to complete work tasks and access information.

Task requirements

This assessment task requires you toapply critical thinking in order to develop solutions to complex issues arising in the workplace.The assessment activities are mentioned within the assessment task.

Simulated Environment

Assessment task instructions

The purpose of this assessment task is toapply critical thinking in order to develop solutions to complex issues arising in the workplace.
The training organisation must ensure that the simulated assessment environment is in accordance with the requirements specified.
The training organisation will assign a supervisor to the student.
The training organisation will provide the resources required to complete the assessment task.
The student must use the templates provided to document their responses.
The student must follow the word-limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.

Simulated environment requirements

Assessment task environment

This assessment task will be completed in a simulated environment prepared by your training organisation.

The simulated environment will provide you with all the required resources (such as the equipment and participants, etc.) to complete the assessment task. The simulated environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.

Requirements for the simulated assessment environment

The trainer/assessor will ensure that the simulated assessment environment is sufficient to complete this assessment task.

The simulated environment consists of:

The training organisation as the workplace where the student will be required to complete their job-related tasks and activities
The standard operating/workplace procedures related to the training organisation
The trainer/assessor will provide the student with assistance throughout the assessment activity.

The simulated environment must meet the following criteria:

Opportunities for the student to:	Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
Simulated environment to work with others in a team
Simulated environmentsufficient to communicate, contribute and participate in tasks and activities.
Simulated environment sufficient to work independently and manage workload

Resources, tools, and equipment requirements

The following resources, tools and equipment will be made available by the training organisation at the simulated workplace to complete this assessment task:

· Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities

o Please refer to the roles and responsibilities section for more information

· organisational policies and procedures

· opportunities to collaborate with others throughout the concept development process

· resources required to undertake research, prepare a brief and develop a feedback register.

Simulated assessment scenario