Operartion Management
Week 8 Discussion :
Please respond to the following:
- Analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from the perspectives of the customer (you) and the organization with regard to inefficient planning and scheduling.
- Analyze the experience you provided from a process perspective. Suggest ways the schedules could have been designed to be more efficient and effective.
- Be sure to respond to at least one of your classmates’ posts.
Week 9 Discussion
Please respond to the following:
- Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
- Evaluate the two fast-food restaurants in terms of the “Seven QC tools” discussed in Chapter 15 of textbook, OM. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
- Be sure to respond to at least one of your classmates’ posts.
Week 10 Discussion
Please respond to the following:
- Compare and contrast the lean service system found within Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.
- Recommend ways for the airline carriers to improve their lean operation systems in terms of speed and quality while reducing waste and costs. Explain your rationale.
- Be sure to respond to at least one of your classmates’ posts.
Week 11 Discussion
The following questions will give you a chance to self-evaluate, to think about what you’ve been learning in this course, and to draw your own conclusions about how you can apply communication, problem solving and innovation in your life. Your answers may be used to determine how to improve the program for future students. Your answers will not be used for marketing purposes. Please respond in a paragraph of at least 5–7 sentences to fully address all questions. Be sure to use your own words!
Think about the skills that you have learned in this course: communication, problem solving, and innovation.
- How can you apply what you learned about communication, problem solving, and innovation to your personal, professional, and academic life?
- How will the skills you developed help you be a better persuasive writer? Give a few specific examples of how the skills contribute to persuasive writing.