Imagine you are the manager of the medical records team for a regional managed health care organization with 40 locations across the state. Your department handles the medical records for all locations. Your team receives requests from patients, attorneys, insurance companies, and internal and external clinicians. Your leader, the director of medical records and billing, would like to know how effective your team’s relationships with its customers is.
Post a substantive response that addresses each of the following components (minimum 175 words):