The balanced scorecard (BSC), which was first introduced by Kaplan and Norton in 1992 has been gradually adopted by health care organizations (HCOs) as a tool to drive performance (Kaplan & Norton, 1992). This balanced approach takes into account the multiple variables that determine an HCO’s success without placing a greater emphasis on any one variable.
Complete the following for this assignment in a 3-4 page paper, excluding cover page, abstract page, and reference page:
Note: Use APA style to cite at least 5 scholarly sources from the last 5 years.