In many cases, issues occurred between people and systems, such as lack of coordination, errors or excessive wait time during hand off from one system or role to another or contradictory procedures. Describe an experience you had when each roles was doing what they were supposed to do and the process or lack of coordination caused problems. Would a process map been helpful in identifying issues and proposing solutions to your problem?
Purpose: This is an example of a common issue encountered when the workflow is not considered. A way to promote adult learning is to apply a topic to your own experience.