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OTHM LEVEL 7 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT | ASSIGNMENT BRIEFS

ORGANISATIONAL BEHAVIOUR IN INTERNATIONAL CONTEXTS

Unit Reference Number	H/616/2698
Unit Title	Organizational Behavior in International Contexts
Unit Level	7
Number of Credits	20
Total Qualification Time (TQT)	200 Hours
Guided Learning Hours (GLH)	100 Hours
Mandatory / Optional	Mandatory
Sector Subject Area (SSA)	8.2 Travel and Tourism
Unit Grading Structure	Pass / Fail

Unit Aims

The aim of this unit is to develop learners’ understanding of a range of theoretical and empirical approaches to organizational behavior in the tourism and hospitality industry. Learners will examine concepts of culture and its multifaceted impacts on managerial behavior. Learners will review and analyze complex issues that managers have to resolve. Learners will gain a detailed grounding in managing in different cultural contexts and in the management of diverse individuals, groups and teams.

Learning Outcome –

The learner will:

Assessment Criterion –

The learner can:

1. Understand organizational behavior theories relevant to the tourism and hospitality

industry.

1.1 Analyse the management structure of a tourism or hospitality organization using models of

organizational behavior.

1.2 Evaluate the objectives of a tourism or hospitality organization.

1.3 Critically evaluate how well the structure of an organization helps it to achieve its objectives.

2. Understand the performance of international tourism and hospitality organizations in

relation to their external

environment and internal

structures.

2.1 Analyze the performance of an international tourism or hospitality organization using company and market data.

2.2 Recommend ways for an international tourism or hospitality organization to modify its structure or objectives to increase its profitability.

3. Be able to evaluate cross cultural management trends and developments and their implications for the tourism and hospitality industry.

3.1 Critically review theories of cross-cultural management.

3.2 Review the emergence of the cultural diversity concept and its implications for the tourism and hospitality workforce.

3.3 Critically evaluate how tourism and hospitality organizations can implement models of cross cultural human resource management.

OTHM LEVEL 7 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT | ASSIGNMENT BRIEFS

4. Understand developments in international human resources management and their

implications for organizations in the tourism and hospitality industry.

4.1 Review the emergence of international human resources management in tourism and hospitality organizations.

4.2 Discuss the importance of leadership and management skills in the international tourism and hospitality industry.

4.3 Critically analyze models of motivation and teamwork that are important to the tourism and hospitality industry.

There is no scenario for this unit, and you need to complete the three tasks below. Task 1 of 3 – Report (AC 1.1, 1.2, 1.3)

Instructions:

With reference to a tourism or hospitality organization of your choice, write a report about the organizational behavior theories relevant to the tourism and hospitality industry. Your report should:

Analyze the management structure of a tourism or hospitality organization using models of organizational behavior.
Evaluate the objectives of a tourism or hospitality organization.
Critically evaluate how well the structure of an organization helps it to achieve its objectives.

Delivery and Submission:

1x Report – 1000 words excluding TOC, diagrams, references and appendices Task 2 of 3 – Report (AC 2.1, 2.2)

Instructions:

With reference to a tourism or hospitality organization of your choice, write a report about the performance of international tourism and hospitality organizations in relation to their external environment and internal structures.

Your report should:

Evaluate the performance of your chosen international tourism or hospitality organization using company and market data
Recommend ways for an international tourism or hospitality organization to modify its structure or objectives to increase its profitability.

Delivery and Submission:

1x Report – 1000 words excluding TOC, diagrams, references and appendices Task 3 of 3 – Essay (AC 3.1, 3.2, 3.3, 4.1, 4.2, 4.3)

Instructions:

With reference to one or more tourism or hospitality organizations of your choice, write an essay covering the following points:

Critically review theories of cross-cultural management.
Review the emergence of the cultural diversity concept and its implications for the tourism and hospitality workforce.
Critically evaluate how tourism and hospitality organizations can implement models of cross-cultural human resource management.
Review the emergence of international human resources management in tourism and hospitality organizations.

OTHM LEVEL 7 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT | ASSIGNMENT BRIEFS

Discuss the importance of leadership and management skills in the international tourism and hospitality industry.
Critically analyze models of motivation and teamwork that are important to the tourism and hospitality industry.

Delivery and Submission:

1x Essay – 2000 words excluding TOC, diagrams, references and appendices

Referencing:

You should use and cite a range of academic and reliable sources. • A comprehensive Harvard style reference list must be included at the end of the work.

Evidence to be submitted:

Report –1000 words
Essay – 1000 words
Essay – 2000 words