1) Describe process mapping. What is the product of process mapping?
(2) What is the Voice of Customer (VOC)? Name three approaches to obtaining the VOC.
(3) What is Kano Model? How does it help define customer preferences?
1) Describe process mapping. What is the product of process mapping?
(2) What is the Voice of Customer (VOC)? Name three approaches to obtaining the VOC.
(3) What is Kano Model? How does it help define customer preferences?