After reading Chapter 6 (Productivity and Performance Management) in the ebook titled, “Health Care Operations Management” (this is not your textbook, but the ebook required reading in Module #4), calculate the labor productivity for each of the three months of data. Remember the formula for productivity is outputs divided by inputs. In this case, your outputs are the number of visits and your inputs are the hours of labor for medical assistants (MA). You can assume for that every occurrence of a physician working on a particular day, regardless of the number of patients scheduled, one MA works 8 hours. See the pivot table example below. For Dr. Baker, there are 64 hours of MA labor for January, 72 hours of MA labor for February, and 40 hours of MA labor for March. You will need to aggregate all of the hours of MA labor for each of the three months.
Consider the capacity of the clinic that you have previously calculated. Assuming that patients are scheduled to capacity every day, what is the ideal productivity of the clinic for MA labor?
Discuss what the actual productivity measurement for each month represents. Compare the actual measurement to the ideal measurement and discuss it thoroughly.