Review “Bank USA: Forecasting Help Desk Demand by Day” from the end of Chapter 9 in the textbook. Then, please use the information to respond to the following:
- From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
- Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.