CITM-504 Weekly Progress Report
Date of the Report: 20/7/2022
Student Name: Mandar Sathe
Overview of capstone project
The project is based on conversational AI. This type of AI focuses on enhancing customer services by creating a platform where customers can make inquiries and have timely and personalized responses. With this project, the customers will access company information and have their questions answered thoroughly over a short period of time. In turn, the overall service time will reduce, and there will be a maximization of customer experience in how they engage with the customers.
Work completed
- I have conducted an extensive study on the current technology industry and the impact of AI on different aspects of life.
- An extensive definition of the project and the components of the project.
- Research on the technology issues that affect real-world technology and AI.
- Possible and alternative solutions to problems affecting AI and real-world technology.
- Develop an action plan that addresses technology issues and determines the expected outcome.
- The expected impact of developing a conversational AI in business is enhancing customer service.
Work in progress
- I am working on developing an adequate project scope that outlines the range of activities to be carried out in implementing the project.
- I define the project variables that will form the foundation for an effective project evaluation process.
- I am researching risks associated with such projects. This involves relying on past scholarly sources to collect as much data as possible.
- I am working on defining the implementation approach used in completing the project and the resources needed to attain the project’s desired outcome.